Travel Restriction Updates

20 March 2020

Dear Valued Customers,

In light of the evolving situation regarding Coronavirus (COVID-19), the Australian government has advised all Australians to reconsider their domestic travel plans. 

We understand this is an unsettling time for you, and we are here to assist you with your holiday plans, whatever decision you choose.  Please note domestic airlines are still operating and holiday resorts are still open and ready to welcome you.

If you are travelling within the next 48 hours and wish to amend your booking, please call our Customer Service team on 1300 692 784 (8am – 5pm AEST).  As you can imagine we are experiencing very high volumes of calls and messages, and appreciate your patience.

On 18 March, the Australian Government advised, all Australian citizens that are currently abroad are to return home as soon as possible, and all Australians not to travel overseas effective immediately. We are currently focused on assisting those Australians overseas to return home. If you are currently overseas and need assistance please call: +61 7 5631 8905

If you are departing Australia over the next 48 hours, we are proactively cancelling your flights and any credits will remain on your travel file. We will be in contact with you as soon as possible to provide details about these changes.

As you can imagine we are experiencing very high volumes of calls and messages. If your holiday flight is not departing within the next 24 hours, please do not contact us as we are prioritising getting Australians home from overseas. Rest assured we will be assisting with all other bookings closer to the travel dates. The situation is dynamic but we remain focussed on the care for our customers and people. We are beyond proud of the professionalism, resilience, kindness and patience our staff and customers are showing in this unprecedented situation.

Ryan Thomas
Ignite Travel Group

See relevant FAQs from the Australian Government here: