My Cruise Reviews

Find out what our customers have to say about us.

My Cruises is 100% Australian owned and run. We pride ourselves on offering not only the best value cruise deals on the market, but unrivalled customer service to go with them. We plan your holiday meticulously, and leave nothing to chance, because we know it is the little things that make the biggest difference.

We are constantly trying to improve our service so we gather feedback via Feefo, an independent review company who contact customers on our behalf. My Cruises has over 97% positive feedback. See below for some recent customer testimonials, or read our My Cruises reviews on the Feefo Website.

Cruise Reviews

Great service……we thank both Aimee & Rhian for all their assistance, friendly service & time given to ensure we have the best package for our holiday needs….. Looking forward to leaving for our Hawaiian experience. Thank you so much…. Aloha Peter & Margaret.

Margaret, Albury

Rhian is extremely competent and knowledgeable, and we enjoy working with her, and have recommended her to our friends, who now sail with us.

Rodney, Runaway Bay, QLD

The consultant was very knowledgeable and provided details and inclusions of the cruise we were seeking.I would recommend this company for their knowledge and expertise.

Lynne, Sydney

The service was prompt and provided me with excellent information to enable me to gauge the package I was interested in and go ahead with the purchase. I would certainly consider using them again in future.

Verified Customer – FEEFO

The staff at My Cruises went above and beyond. Every telephone query I had they answered promptly and courteously. My questions weren’t an imposition to them and they made me feel important to them. The fly/cruise/stay package was great value for money. I highly recommend this company and will be using them in the future.

Peta, Brisbane

Our consultant was very friendly & helpful in booking & organising our holiday. Would definitely recommend My Cruises to family & friends.

Verified Customer – FEEFO

I had the pleasure of your employee Kelly to assist me with my booking and ongoing questions. She was so lovely and polite and nothing was a bother. So far all good have a little way to go to finalise holiday hopefully all will go ahead smoothly. Thanks Kelly.

Julie in Korumburra, Victoria

I was very pleased with the service I received from Roslyn. Roslyn worked with me and her manager to achieve the best rate. I was very excited to have booked the holiday and it was clear Roslyn was happy for me. Roslyn has been very helpful.

Kylie

The girls I spoke to on two occasions were friendly and able to help me answer the questions I had and book my cruise without any problems. I told my friend about My Cruises and she is looking to do a cruise with them also.

Katrina

I was blown away by Aurelia B, our consultant. From the moment I made the sales enquiry to booking the holiday was short and sweet! If our holiday is half as good as her service, I will be stoked. Thank you Aurelia for everything so far.

Melissa Olsen, Brisbane

Kelly was great! She stayed in contact with us throughout the booking process and was very helpful. We are looking forward to our trip later this year.

Verified Customer – FEEFO

Great experience so far, every question answered. Great communication. Rhian has made me feel very comfortable with the whole process and was quick to get back to me. First time using an agent and booking for a total of 10 people. Great Patience!!!

Verified Customer – FEEFO

We have booked a cruise for next year and Olivia has been absolutely wonderful to deal with. She has made the process pleasant and answered any question we have had. Can’t compliment her enough. We look forward to next year and if Olivia is a good representation of the staff and ethos of My Cruises then we are in for a great hassle free holiday.

Deidre, NSW

It was a pleasure booking our 2016 “My Cruises” holiday with you. The entire process of preparing our extensive holiday package was professional, prompt, efficient & an absolute delight. It was refreshing to deal with people who are clearly passionate about their business & their customer. We were made to feel important as you were happy to spend the required time to personalise our itinerary. We highly recommend your services & would not hesitate in booking another holiday with you. In appreciation of your services.

Colin & Jenifer

Thanks to Rosilyn Young for being so helpful in assisting us to book our Hawaiian Cruise. We reside in a rural black spot for Internet usage and Rosilyn made any issues we were having, easily resolved.

Jeneice, Waubra.

The package deal for our cruise in Hawaii to celebrate our 40th Wedding Anniversary is terrific value. My Cruises staff member Olivia was outstanding. She went out of her way to be helpful

Garry, Canberra.

We purchased 2 back to back Mediterranean cruises from My Cruises. This was the first time My Cruises has offered this type of holiday so there was a few minor teething problems, however they were sorted and the booking has gone well. We have dealt with this company before (My Fiji) and no doubt they will offer exceptional value for money for future holidays.

Rodney, Aspley.

Kelly couldn’t have been more helpful – she managed to secure us a great airfare and accommodation wise, managed to obtain some wonderful accommodation.
Maree, Canberra.
Excellent service from Rhian Purcell. We always recommend Rhian’s service and we have no reason to change our agency.
UTE, Gold Coast.
Sales agents were efficient , follow up communication excellent. Proof will be how well travel documentation comes through. Only concern were high charges on using credit cards, particularly AMEX.
Graeme, Toronto.
Rosilyn was exceptionally helpful, nothing was too much trouble for her. Everything was fixed up with no trouble at all.
Fran, Port Macquarie. 
The ports of call were perfect, excellent value for money. My travel consultant was extremely helpful with our booking. I already have recommended My Cruises to my friends.
Kate, Sydney.
Great service from Olivia in cruises every phone call or email has been promptly attended too we have been kept informed at all times. We would have no problem recommending My Cruises.
Verified Customer – FEEFO
Contact person was excellent with her help and could not do enough to help.
Gina, Bundaberg.
Could not fault the service as everything was explained simply and nothing was too much trouble for the travel consultant. If I had any queries they were promptly dealt with and any worries overcome. A special mention should be to Rosilyn Young for the excellent service she provided.
Patricia, Maroubra.
Great!
Verified Customer – FEEFO
Rosilyn was very helpful in arranging our Hawaii holiday with our friends and with some good advice on flying in a day early in case there was a hiccup with our flight and extending our stay.
George, Farmborough Heights.
Rhian is always very helpful and sees to our booking need with great ease. Always a pleasure doing business with her. I would thoroughly recommend using My Cruises and have passed on this to friends and family,
Nancy, Northern NSW.
Yes, I would recommend My Cruises, and have already told friends about this company. I definitely would buy from them again if they have a cruise to destinations I would like to visit. We booked over the phone with no hitches or problems of any kind and received confirmation promptly.
Verified Customer – FEEFO
Awesome service from Rosilyn Young
Mark, Palm Beach.
I spoke to two consultants about the cruise and stopover in Hawaii. Both were very helpful before I booked the holiday giving me advice about different alternatives in which to choose from. I would definitely look to My Cruises again in choosing another holiday
Margaret, Wollongong.
So helpful with all my silly questions. we don’t travel much overseas and our consultant was very helpful.
Donna, Sydney.
The booking was made by a professional consultant, whose knowledge of the cruise we were interested in made the booking easy.
Rodney.
Both Aurelia and Rhian were extremely helpful and provided what seems to have been good advice. The price of the cruise was as good as was available anywhere.
Edward, Faulconbridge.
I was very happy with the assistance Ki was given which resulted in a booking.
 
Verified Customer – FEEFO
Happy with the service I received with booking my trip of a lifetime.
Sharon, Oxenford.
Have been using Rhian for a few years now and have always found her to go above and beyond with service. Nothing is ever too much trouble and pricing is great. Has some amazing suggestions on where to travel and cruise too and has great judgement on what her customers would like. Highly recommend My Cruises to anyone who is wanting to use a trusted reliable agent.
Kylie, Arundel.
My experience with this Company was very good, my consultant was extremely informative & helpful making the whole experience very easy. I would definitely recommend this Company to my friends and will book through them for any future holidays we may take. I think communication was a definite key element.
Gloria, Ashtonford.
My wife and I are very pleased with the help that we received.
Tony, Canberra.
When I rang My Cruises about a trip we saw advertised, they had everything booked from flights,to where we were staying before our cruise and also organised our travel insurance. This was all done within a day. The person I spoke to was excellent.
Verified Customer – FEEFO

To read all our My Cruises reviews click here.